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Thread: Unable to Connect to HTC Sync Manager

  1. #41
    Super Moderator cali's Avatar
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    Quote Originally Posted by mitz79 View Post
    HTC sync manager phone not connected problem solved.


    Anybody still having this problem there is a very easy fix.

    Go to settings/apps/HTC sync manager. Then choose to uninstall updates. Turn phone off and then on and plug into computer. Hey-presto problem solved.
    Welcome to the site. Thanks for providing a solution.

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  3. #42
    Junior Member pratamad's Avatar
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    I am not sure if this will help anyone.

    What happened to me is that on my Mac (10.12.3), the HSM would not talk to the phone and kept complaining "unable to access the storage". It turned out that I failed to turn on the "auto launch HSM when phone connects" in my HSM config. What I did was to launch HSM first then connect my phone. It wasn't happy working in that manner.

    Then I turned on the auto-launch, quit HSM and connected my phone. Voila! The Mac detected the phone connection, launched HSM and HSM happily talked to the phone. It is that simple.

  4. #43
    Junior Member christibob's Avatar
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    Quote Originally Posted by Troneas View Post
    hello.


    i just got my phone yesterday and i was able to use the htc sync manager to transfer all my music from my macbook air running 10.8.4 to the phone.


    fast track to today and i cant for the life of me get htc sync manager to work again. ive tried re-installing it, closing it down, etc...


    i am getting this message:

    UNABLE TO CONNECT
    HTC sync manager couldn't connect to your phone. To fix this
    problem, try the following:
    ...make sure your phone is unlocked
    ...make sure you accept HTC sync manager request to connect.



    my phone is indeed unlocked when i try to connect, and, whilst i am getting the USB icon on the SB and the phone charges, i am not getting any request to allow sync manager to connect to it.


    i have found very little help on the web so i am guessing its not a widespread problem; and that i might be overlooking something. all i could find was this old thread:

    HTC One Macbook Air 10.8.2

    and ive tried the suggestions there to no avail.

    i am not only new to htc but to android as well, since ive been using iphones for a long time. please be patient



    thanks in advance for the help!
    Rocking an HTC One X, connected to my Mac Pro Tower, running OS X El Capitan. Had the latest version of HTC Sync Manager, but phone still wouldn't connect. Tried a few things, then uninstalled, downloaded & reinstalled the app, and for the first time in years, my phone was recognized and connected! Some times it's the simple things...


 
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