This is the first HTC phone I have ever bought, with a heart to support a Chinese brand. But, it ends up with total disappointment. I bought this HTC One X just two months ago. It had worked quite smoothly until early last week, when at one point as I tried to check the SMS, the phone began to take a very long time to load data with the notice on the screen saying “正在载入,请稍候” （“Loading, please wait…”）. Even several hours later, it was still loading, so I had to press the home button to have the phone return to the home screen. Then I restarted the phone, and made my attempt to back up all the messages in the phone. In order to make sure that I had all the messages backed up properly, I had carefully repeated the backup action three times. Then I deleted all the messages in the box, and tried to solve the problem by restoring the messages from my latest backup. But it failed, with a feedback notice shown on the screen saying “无法还原” （unable to restore）. I tried to use the earliest backup which I made it in May, but it failed again. Since then, I have tried every way I know to restore the SMS, including using the factory reset, but all in vain.

I phoned HTC service center in Hong Kong on that day. The service personal surprised me with the answer that they could not help restore my SMS. I was furious. Then they told me that they would call back later with some way to help me. But they did not call. I also sent an email to the HTC to seek for a helping hand. Again, no solution was given to me, except a customer survey links was included in that automatic reply email. Next day, I had to call the HTC service center again to ask for their previous promise of “some way to help me”. They suggested to me to bring the phone to HTC service center for the repair. Last Thursday, I went to the HTC service center with my HTC One X. In their service center, in front of me, a HTC service person tried. He backed up the SMS messages in my phone, and tried to restore them with the backup he just made, and failed also. He admitted there is a problem in the phone, and took the phone to do a clean system setup. After that, he repeated the action to restore the SMS messages from the backup again, and failed again. So he decided that there was a software issue. He gave me back the phone and told me to wait for a software fix.

After I waited many days with no feedback from HTC, I called the service center again, but this time they told me to send back the phone for a hardware check. I am really upset. I asked them what they would do if they still could not fix the problem after I send it to HTC service. They told me that the HTC service center could not do anything other than arranging for another repair again. But is this really a hardware issue? Or, they just want to waste my precious time until I cannot afford it and give the phone up completely?

I don’t know how many service departments are there in the HTC, but to me I have only one problem. I really cannot bring the phone by myself or send it to each and every service departments for software and then hardware check once and again.

The phone and the service I have experienced with the HTC are horrible. SMS is really the most basic and simplest function in any cell phone. After we paid more than HK$ 5600, the HTC cannot even provide the phone users with so very basic SMS function. More frustrating is that the messages I need so badly is still in those backups, or is already lost?

And I do not know how many times do I have to go through the process of describing the problem from the beginning to the end like I am the first time calling HTC to report a problem? And how many times do I have to send the phone for repair or replacement? If I send it back now, and if the problem is not fixed, where is the end of this trouble? Now all I want from the HTC is to give me the last solution to end this problem: to take the phone back and give me a full refund.